Customers need to register first - bid and auction - win the bid for the goods - the system generates an order - customers pay for the goods (amount of goods + Japanese postage + purchasing fee + transfer fee)-
Japanese financial payment--pending seller delivery--Japanese warehouse receipt--customer arrangement packaging--pay international postage (and packaging fee)--Japanese warehouse delivery--customer you receive the goods smoothly.
The verification code/email may be delayed due to network reasons,please wait patiently;if you still do not receive it, please contact customer service to help you deal with it.
Japanese auction, mainly refers to the Japanese Yahoo auction, is generally the middle-aged goods, that is, second-hand goods. You need to register first, and you can win the bid finally by participating in bidding;
Japan shopping service mainly refers to docking with other e-commerce platforms in Japan including Japanese coal stoves, Rakuten, and Surugaya on the website. Most of the products are new products.You can put them directly in the shopping cart or directly buy them.
ebuyjp is affiliated with International Haitao Co., Ltd., which was established in Hong Kong.
This website has been established for more than 9 years and has been far ahead in the purchasing industry. We have many years of purchasing experience and a professional purchasing team. We have always been well received by our customers.
We cooperate with many well-known shopping platforms in Japan which have a high reputation in Japan.
We have been adhering to let consumers do not need to travel far, you can buy Japanese products you are interested in without leaving home.
Our website is only an intermediary between you and Japanese sellers providing a trading platform between you and Japanese sellers.
The goods are not owned by us.We are not direct sellers of the goods.The main body of the transaction is you and the Japanese seller.
Therefore there is no commitment about quality and authenticity of merchandise on behalf of your purchasing. The product data provided on the website of this site is for reference only.
We only guarantee that it is a product on the Japanese Yahoo website, or other products selected by customers on the Japanese e-commerce platform!
请参考【免责声明】http://www.ebuyjp.com/help/13
Please verify the seller's reputation before you buy a product. At least you must choose a seller with a positive rating of 100 or more. Secondly you need to confirm the seller's product description and pictures. If you have any questions please consult customer service before you bid.
The system prompts sellers with poor reputation. Such sellers do not recommend transactions. There is a large transaction risk. Sellers with poor evaluations will have various unknown transaction risks.
If the seller doen't ship out goods after payment we can help you to communicate with the seller. and if the communication falied we will help you to raise complain to Yahoo or even entrust a Japanese company to assist the alarm handling.
The bidding auction is the system's immediate bidding to Yahoo Japan. Once the bidding bid is bid it cannot be cancelled; while the reserved bidding is that the system bids for you in 5 minutes before the auction ends. You can cancel the reserved bidding before the system bids.
Regardless of the bidding method, ebuyjp will bid for you with the smallest markup before you exceed your maximum budget, keeping you ahead.
Your maximum budget is confidential and no other buyer can know it.
Please refer to [Bid Description]http://www.ebuyjp.com/help/9
If it is an appointment bid it can be cancelled before the bid time. Open the product page and click [Cancel Reservation Bid].
If the current price is leading we are unable to cancel the bid for the product in the bidding auction (the price has been posted on the Yahoo website).You can contact the online customer service and ask them to help you to check with the seller to cancel the bid But whether or not to agree is up to the seller
Take a look at the current price. If the current price has not reached the floor price you set before you can click on the bid auction to change your floor price to a bid unit higher than the current price.
(For example, if you are the current highest bidder the base price you set before is 20,000 jpy.The current price is 13,000 jpy. You can click the bid auction to change your base price to 13,500 jpy.)
Japan yahoo is not allowed to cancel order after winning the bid.Please understand the status of the goods before bidding. Bidding means to accept the status of the goods.The seller does not accept any reason to cancel after bidding.So please carefully confirm before bidding.
If you have any questions about the goods please consult and confirm before bidding to avoid such things as possible.
1) Please check if there is a problem with the network in your area;
2) Please confirm whether the product is prohibited or illegal. The prohibited / invalid product cannot be purchased. Secondly confirm whether the product has been mistakenly locked by the system. If the system is incorrectly locked please contact customer service to unlock it.
3) Or confirm whether this seller is a low-rated seller which system will block it.
Please confirm whether the unlocked product is correct or not and reopen the page to refresh it. If it still doesn't work please contact customer service.
The principle of auction is the highest bidder will win the bid when time is over. However some sellers may set a reserved price for specific products. When the auction end time is over but the seller's reserve price is not reached so no one win the bid.
This is a normal phenomenon for Yahoo auctions.
After winning the bid, the system will automatically debit the bound bank card. If the deduction fails, the system will notify you that manual payment is required.
Because Japanese sellers consider seriously on concept of time,the winning order must be paid within 24 hours. Individual sellers even have stricter time limits on payment.
Please make sure to pay within the specified time. Failure to pay within the time limit will cause losses to you, the seller and our website.
If there are special circumstances you need to contact customer service in advance.We can help you negotiate with the seller but there is no guarantee that the transaction can continue. If the transaction is terminated, a cancellation fee will be incurred.
Sellers with less evaluation have more risk in transaction including unknown risks such as inconsistency between the actual product and the description, non-delivery of payment, etc.
Therefore our website will give tips to some sellers with low evaluation and even block them. This is also to protect the interests of customers and reduce the risk.
Our system will block some prohibited or illegal items as well as sellers with low reputation.Or block some sensitive keywords that cannot be imported. So the system has blocked and no auctions.
Of course, there may be misjudgments or omissions in the system. If the above situation occurs you can contact customer service to deal with it.
There have software translation for your reference in product page. There will be more mechanical translations. The translation content will be based on the Japanese original.
The fee structure is as follows: product amount + transfer fee + Japanese local freight + international freight + purchasing fee + packaging fee
Among them,
Commodity amount: If the store seller needs to pay an additional 10% consumption tax on the product amount; individual sellers do not need
Japanese transfer fee, fixed at 20 USD per order;
The local postage in Japan is subject to the actual charge by the seller; some sellers will explain on the product page.
International postage varies according to different shipping methods; for details, please refer to http://www.ebuyjp.com/help/12
Purchasing fee, purchasing cost is below 50,000 JPY: fixed 25 USD per order; purchasing cost is above 50,000 JPY: fixed 40 USD per order. Except for special goods.
The packaging material fee is charged according to the size of the carton. For details, see http://www.ebuyjp.com/help/15
Please refer to [Charge Composition] http://www.ebuyjp.com/help/4
Sorry, this website does not correspond to cash on delivery because we need to pay the seller first and the seller will confirm the payment before shipping to our Japanese warehouse.
Moreover you need to pay the relevant fees on the website and the Japanese warehouse will arrange the delivery for you.
yes, it supports pay by credit card.
Our fee structure is as follows: product amount + transfer fee + Japanese local freight + international freight + purchasing fee + packaging fee
For the amount of goods you just need to give your heart price can, control the heart budget price.
Transfer fee, you can buy multiple products from the same seller on the same day. In this case, the transfer fee and purchasing fee are only charged once. (Except special goods)
For Japanese postage, you can also try to buy multiple products from the same seller on the same day so that we can help you apply for the same bundle of shipments which can save part of the Japanese postage.
In addition, you should try to choose seller products around our Japanese warehouse and try to avoid buying products from more remote areas such as Okinawa, Hokkaido.
International postage, you can combine and package multiple products which relatively saves international postage.
Packing fee, you can buy multiple products from the same seller and the seller merges the product group. The packing fee can be deal with at a discount.
If the bid is abandoned after the bid the compensation amount must be negotiated with the seller including compensation for the publishing fee, transaction fee and advertising fee paid by the seller
For losses, the amount ranges from 10% to 30% of the bid price based on negotiation with the seller! (If the seller agrees otherwise it must be traded).In addition although the contract is not reached but the services provided by the site is no interruption. The service fee incurred shall be as requested
After your won the bid the customer service will contact the seller to confirm the bank information, total amount, contact address, phone number, etc., to ensure that the seller's true information then we will pay the seller the goods.In addition, some sellers usually need to go to work and run Yahoo only for amateurs. Such sellers generally respond slowly. But rest assured we will help you follow up the order within the first time.
Most of the shipping methods of sellers choose non-tracking and unsecured shipping methods. This shipping method cannot determine whether the seller has sent out and can not ensure the safety of transportation.In order to ensure that the goods can be delivered to Osaka receiving and transshipment point safely, we will use or add payment as the delivery method with tracking number, and increase some fees to ensure that the goods can be delivered indeed! Please understand.If you are willing to take the risk by yourself we can still help you to tell seller apply to change the shipping method.
The shipping cost when the seller mails the product to ebuyjp's Japanese warehouse.(The cost varies according to the weight,volume and location of the seller.We charge the actual cost, some product pages will clearly indicate the amount of Japanese shipping)Although it is the same product the seller is located in different places or charges different Japanese postage standards, the final Japanese postage charge is also different.The specifics should be based on the actual charge by the seller
This is possible.But if the seller's product description local mailing method uses a fixed-outpost mail, Sagawa メ ー ル 便, ゆ う メ ー ル (old booklet packet) and other tracking methods without tracking number (cannot confirm whether the seller has sent),In order to ensure that the goods can be safely delivered to the Japanese warehouse we will use or add a payment method with a tracking number.The additional fee is to ensure that the goods can be delivered!
Generally if you win multiple bids for the same seller on the same day we will help you to ask the seller to deliver under the same bundle.But it depends on the seller.Because the seller must also consider the conditions and requirements of the same bundle of goods (like the safety of the bundled goods, the courier company used by the seller, etc.) depending on the actual situation.If you need to deliver the same bundle please contact the customer service immediately after winning the first order. Because if you fail to contact the seller to communicate and explain in time the seller may not agree to the corresponding situation.
Japanese postage is the cost incurred by the seller to the warHowever some sellers will confirm the postage after winning the bid. Some sellers will receive less postage than the actual shipment so they will reconfirm the postage when shipping.If there is any difference between the advance receipt and the actual delivery, it needs to be paid to the seller.
When the goods arrive at the Japanese warehouse the warehouse will do a simple inspection process such as whether the goods are damaged or broken and the appearance of the goods is inspected. Since the warehouse is not a professional person other aspects of the inspection cannot be matched.Sampling again when packing for you. Since the warehouse staff is not a professional we are unable to judge the authenticity of the goods. please understand!If you need to check or confirm the product situation you can contact customer service to apply for unpacking inspection / commodity photo: 15 USD / order (please contact customer service to explain the photo requirements)
Because the business of the warehouse is mainly to receive goods, package, and arrange shipment.The warehouse can not check the goods one by one. Photo confirmation),You can apply for a photo service with the customer service. unpack the inspection / commodity photo: 15 USD (please contact customer service to explain the photo requirements)
When the goods are put into the warehouse they will do a simple damage inspection. If the goods are damaged they will take a picture and contact the customer service to communicate with the customer and will also contact the seller and express.After Japan Express confirms it will be processed according to its claim standard. Customers only need to wait patiently for the notification. Different courier response time is different for The specific claim time. Generally about 1 month.
Our website is for each product can provide a free storage period of 30 days. You can buy more products during this period.You can wait for your goods to arrive in the warehouse during this period and create a package. If there is no excess post office size and weight we will ship a package for you.Thereby reducing the cost of international postage.
Since the Japan Post Office requires additional declarations for parcels over 200,000 JPY.The amount of more than 200,000 JPY will be charged for the agent declaration handling fee for parcels and 2,800 JPY for the package delivery,If the package is returned after being shipped a handling fee will be charged according to the product category so the customer cannot create a package exceeding 200,000 JPY by himself.Customers need to understand the declaration process of packages over 200,000 JPY and accept the declaration rules and then apply for creation with customer service. They can help you handle the processing.
The products in the same bundle are the product groups that help you to apply for multiple items to be shipped together with the seller. The seller ships multiple items together to the Japanese warehouse. Because the seller of this kind of goods does not have an identification note posted on the order, the warehouse cannot recognize the specific order number.Therefore, packages of the same bundle must be created together and cannot be created separately.
Perhaps the title of the order you selected contains sensitive words which are blocked by the system and cannot be created. You can contact customer service to help you handle it.
For customers who need the original packaging deliveried by the seller please contact online customer service within 24 hours after winning the bid.In addition customers need to create an appointment package before entering the warehouse and choose the original package for delivery!Warm reminder:The original packaging of Japanese sellers is generally relatively simple,generally not suitable for international transportation.It is strongly recommended that you do not ship in the original packaging.All problems that may occur in the international transshipment process shall be borne by the user, and have nothing to do with ebuyjp.
A package cannot exceed 2 lithium batteries and the lithium battery must be installed with the machine which cannot be issued separately.If there is any non-compliance the package will be returned by the post office and the international postage will not be refunded.
After the customer creates the package the warehouse will generally process it within 3-4 working days.For packages with more goods it is recommended that you choose to allow the warehouse to adjust the package when creating the package yourself.The warehouse will match the best package according to the content of the package you created and the actual size of the product. Large or overweight items require longer processing time.
The goods for each order are counted from the time they arrive at the warehouse and the billing starts after the free storage period (30 days): 3 USD per order per day
After each package is packaged in the warehouse billing starts after the free storage period of the package (7 days): 5 USD per package per day
If the product arrives in the Japanese warehouse and the shipment has not been completed for more than 150 days, the company will treat the member as agreeing to waive all the goods. For this product the customer shall not claim damages afterwards.
There are too many uncertain factors in the transportation process.
(For example, 1. The attitude of the post office transport staff andthe level of violence; 2. The position of the cargo in the cabin of the engine room.there are multiple cargoes on the top; 3. Whether the package is well packaged after customs inspection; etc.)
Therefore,even if ebuyjp is used for packaging,ebuyjp cannot guarantee that the product must be intact.ebuyjp only provides packaging services to reduce the probability of product damage and does not guarantee the absolute safety of the product.
If you are still not assured please contact customer service to add insurance during transportation. Only EMS can purchase insurance. If the package amount is less than 20,000 JPY it will bring insurance; if the package exceeds 20,000 JPY every additional 20,000 JPY will be charged an additional 50 JPY insurance fee.
The packing fee is charged according to the size of the carton. The small box (the sum of 3 sides is less than 100cm) is 35 USD; the medium box (the sum of 3 sides is less than 120cm) is 50 USD
Large box (the sum of 3 sides is less than 140cm) 60 USD; extra large box (the sum of 3 sides exceeds 140cm) 90 USD; the box in the box is charged according to the sum of the costs of the two boxes
At the same time you can combine and package multiple products together for delivery, merger fee, more than 5 pieces of merged packaging need to add 20 USD labor fee for every 5 pieces
The delivery time of the warehouse is before 10 a.m. Japan time.The overdue warehouse can only be sent out after the next day.In addition the warehouse is closed on Sundays and it cannot arrange collection,delivery & packaging.
Please make sure that the receiving information (address & postcode, receiver & mobile phone number) of the package is accurate, otherwise the normal receipt of your package will be affected, and the relevant responsibilities shall be borne by you.
Sorry, once the package has been sent you cannot modify the receipt information of the package. Please be sure to fill in the receipt information accurately.
The international shipping time is related to the international shipping method you choose. Different shipping methods require different time.
EMS: arrive in the customer's hands about 3 to 5 days after delivery. In some remote areas customs processing delays are exceptional.
Air freight: arrive in the customer's hands about 7 to 14 days after delivery. In some remote areas customs processing delays are exceptional.
SAL: It will reach the customer about 14 to 21 days after delivery. In some remote areas customs processing delays are exceptional.
Shipping: It will reach the customer about 60 days after delivery.
At present we are cooperating with the Japanese post office. The post office provides 4 delivery methods including EMS, post office air transportation, SAL and post office shipping. In addition to the post office delivery method, you can also choose other international express delivery, such as DHL, DHL is also one of international logistics.
Packages with delivery restrictions from the Super Post Office such as packages that are oversized or overweight can be sent to DHL. However DHL charges are different from post offices.
The post office is charged according to the actual weight of the parcel while DHL or other international express delivery is charged the bigger one compared with the volume weight and the actual weight
Post office delivery notes: the weight of each box of goods (including packaging) cannot exceed 30 kg; the volume limit of each box: the longest side is less than 1.5 meters, and the length + (width + height) * 2 should be less than 3 meters
Before buying please note that products cannot be shipped for those exceed the shipping limit of the post office.
Of course you can choose to send international express DHL or contact other international express to our Japanese warehouse to pick up the goods. Since other international couriers are charged the bigger one compared with the volume weight and the actual weight
The sound & speaker cannot be sent through Japan Post. Because it contains magnets.It does not meet the transportation security so it cannot be sent to the post office. You can choose to send other international express such as DHL, Federal, TNT, etc.,Among them our website can help you arrange the delivery of DHL for you. Please contact customer service to confirm the specific charges & delivery matters.
We are cooperating with the Japan Post Office. We all use the regular post office for international transportation. The international postage is based on different shipping methods and different weights. The corresponding international postage is different.
Only EMS can purchase insurance at present. Packages within 20,000 JPY are covered by insurance. For packages over 20,000 JPY,Japan Post will charge 50 USD insurance fee for each additional 20,000 JPY. If the EMS is insured the maximum compensation is 2 million JPY.
If you do not buy insurance the maximum compensation can only be 20,000 JPY.
International parcels (post office air transportation, SAL, post office shipping) cannot purchase insurance. According to the maximum compensation of the post office the maximum amount of compensation is 31230 JPY (the actual payment is subject to the post office
Therefore it is recommended that customers should send EMS + insurance packages.)
Imported water bags refer to ordinary parcels named post office air transportation, SAL, post office shipping. This kind of package is relative to the EMS express, and it is an ordinary imported package.
The size limit of EMS is: the length, width and height of any side shall not exceed 1.8 meters, and the circumference and height shall be less than 3 meters;
The size limit of post office air transportation, SAL, post office shipping (the three are referred to as international parcels) is: the length, width and height of one side does not exceed 1.5 meters, and the circumference and height are less than 3 meters;
The above calculation method: the sum of the shortest sides plus 2 + the longest side ≤ 3 meters. Once the size limit of the post office is exceeded it cannot be sent.
You can open [My Package], and then click [Enquiry] to check the logistics through the official website of Japan Post Office. Or you can call the customer service of the post office to call 11183.
Our website is in cooperation with the Japan Post Office. The time required for shipping recorded on the website is the time required by the Japan Post Office for general transportation. Special circumstances will be delayed and the actual situation shall prevail.In addition due to the large number of internationally imported parcels the processing time of parcels by international parcel processing centers will also be slow and each parcel must be processed through security inspection and other processes.So please be patient. If you have any questions please contact the Japan Post to get more details. Or contact the international parcel processing center in your local area for consultation! Thank you!
The domestic post office will deliver the items. Generally the EMS will be delivered to your door. Other international parcels (post office air transportation, SAL, post office shipping) are required to be picked up at the nearby post office.
You need to confirm with the customer service 1-2 days in advance to confirm the package (or order) that needs to be picked up and the date of delivery. All bills must be settled before picking up.
You need to unpack and inspect them first after you receive the goods. Do not sign and let the postman issue a certificate of damage when any damage is found.At the same time please send the received package picture (outer packaging, inner packaging, damaged picture of the product) and the damaged certificate to the customer service,The customer service will help you submit to the Japan Post Office for investigation. The general post office survey takes about 2 months depending on the actual situation.
Since the products of Yahoo Japan are almost all used items, most of the sellers have indicated that they are not eligible for refunds. Therefore, customers must first confirm the status of the goods before buying, bid = accept the goods.In addition, before bidding, it is recommended that you first understand the product description, confirm the product picture, and select the seller with the most favorable comments for the transaction.
Evaluation is very important for Japanese sellers and buyers. This directly affects whether the current account can be used normally. No matter it is a seller or a buyer they treat great importance to the problem of bad reviews.
Our website is only an intermediary between you and Japanese sellers. The products are not owned by us so we do not guarantee any quality and authenticity of the products you bought.。
First of all you can provide the physical photos that received and the proof of the 'fake' product to the customer service.The customer service will help you contact the seller to communicate and negotiate. The result of the communication is subject to the seller's actual correspondence. The package only can return under seller's allowance.
Most Yahoo sellers' product descriptions do not allow return and sellers who can return products have a time limit for the return period. Please pay attention to the product descriptions. If the delivery time is too long or the seller corresponding deadline is exceeded it is basically impossible to return the goods.。
Please refer to [Return Policy] (requires a hyperlink to this website http://www.ebuyjp.com/help/13)
If the seller agrees to return the goods and refund, the return postage in Japan and the international postage shall be borne by you.
The following conditions must be met and agreed to in order to return the goods.
② Japan postage and international postage is borne by you;
③Since we have paid for the purchasing service and labor, the purchasing fee cannot be refunded;
Please refer to [Return Policy] (requires a hyperlink to this website http://www.ebuyjp.com/help/13)
After you receive the package,take a photo and post it on the post bar/forum designated by ebuyjp and then submit it to the customer service for review. After the post survives for a week,contact customer service again to get a voucher!
Do not disclose your personal information (name & phone address, etc.)when you're taking pictures of goods.
Please think about it carefully and try more. If you can't remember it please contact customer service to change your password. The customer service will verify the situation with you by phone and then make changes to you after confirming that they are correct.The password is related to the security of your account. Please keep it well and do not disclose it to others.
First of all please check whether your current network is normal.It is recommended that you use Google Chrome to access.Secondly please try WeChat, APP, mobile browser, computer web page can log in.Please also clear the computer (mobile phone) cache and restart the computer (mobile phone) and log in again. Please turn off the use of wifi access and try to use data access. If the above does not work please contact the online customer service.
Please check whether your current network is normal or turn off the wifi usage data to open the webpage. If it doesn't work please restart your phone / computer and try again.If the above does not work, please contact the online customer service.
The product information you see on our website is linked to our platform by the Japanese Yahoo auction website and other Japanese shopping sites. The products are sold by local sellers overseas and this site does not sell any products!
Not only can consumers in our country but local residents in Japan can also buy it. However because there are so many types of products on display including some prohibited goods or illegal goods. We can not buy those prohibited items.
This website will not provide/ sell/ rent/ share or trade your personal information to any unrelated third party unless have obtained your permission in advance.Or the third party provides services to you individually or jointly and after the service is over it will be prohibited from accessing all such materials that it has previously been able to access.
This website also does not allow any third party to collect/edit/sell or distribute your personal information for free.If any user of this website is engaged in the above activities.Once found this website has the right to terminate the service agreement with the user immediately.
Therefore this website will not disclose your personal information to third parties unless it is disclosed in whole or in part in accordance with your personal wishes or legal regulations.
The website does not support account cancellation for the time being. If the customer does not need to continue to purchase you may not continue to log in to the website. Of course the website will not disclose your information.Please rest assured.
The voucher can only be used to pay for merchandise. The use period is 15 days and the overdue is invalid;
10 USD for 398 USD; 20 USD for 798 USD; 30 USD for 1198 USD; 40 USD for 1698 USD;
50 USD for 1998 USD; 100 USD for 4998 USD; only one voucher can be used for an order, which is invalid after the deadline;
Please click [Personal Center] for vouchers.
Points are a member benefit launched by the website in order to give back to customers' support. Customers can collect points by signing in every day. The points are drawn and a certain amount of points will be awarded after each order payment is completed & after the package is signed.Customers can use points to redeem vouchers which can be used to deduct merchandise money.
If your package cannot be processed for customs declaration you can apply for a return shipping. Except EMS other shipping methods require a return shipping fee because the return shipping is paid by receiving (that is the warehouse receives it and pays it to the post office)So after the warehouse receives the return package the system will generate a return shipping bill for you. Please pay the bill in time.
After the parcel is returned to the warehouse you can rearrange the package and re-ship.
You only need to enter keywords in the search box on the homepage of the website or enter the auction number directly.Then you can filter the products according to various conditions.
This is possible. Japanese coal stoves, Japanese Rakuten, Japanese Surugaya and Amazon in Japan are all acceptable. Of course other Japanese shopping platforms are also possible.
You only need to link the product purchase link to the customer service to help you verify and confirm.
Since we don't know your product.We can't estimate it for you. You can check it before you buy. We can help you to check with seller.
In addition because DHL is proactively declaring customs.The goods you buy are used products. Japanese stores are generally unable to provide qualification certificates for commodities etc. If customs clearance requires this certificate neither we nor the seller can provide them.