Important Notice for Members

Purchasing tutorial

The product information you see on this site is linked to our platform by overseas purchasing websites and overseas shopping sites. The products are sold by local sellers overseas, and this site does not sell any products! Information links, translation services, business consulting, platform system services and overseas international Haitao Co., Ltd. will help you pay for, collect, bundle, and forward mail services on behalf of you!

Please understand the following important notes:

1. The purchasing part of this site is a system of automatic bidding. Before you take the bid, please understand the status of the seller and the product before bidding. If you have any questions about the seller or the purchasing product, please consult the seller through EBUYJP's translators. Please do not bid when didn't receive any reply from seller! To avoid transaction disputes, we do not understand the goods you buy and we are not responsible for the authenticity and quality of the goods!

2. Unavailable goods: ivoryAnd related processed products、animalparts,tortoiseshells, plants, wild wood, corals,agarwood, liquids, alcohol, perfume, medicines, currency, powders, imitation guns, knives, lighters, batteries, radios, precision instruments, computer hard drives, adult DVDs, drugs, reactionary newspapers, high-pressure gas, lifebuoys, engines, shock absorbers, exhaust pipes, steering wheels (including airbags), carburetors, fuel tanks, etc. (Items containing oil), water heaters, gas stoves, etc. (with gas), items with gas or oil, flammable and explosive items, which are prohibited by customs and prohibited by the post office, and all other countries are prohibited from buying and selling! If the member has purchased it, it cannot be transported back to the country. In addition, the length, width and height of one side cannot exceed 1.5 meters. The minimum two sides are added and multiplied by 2 then adding the third side is less than 3 meters. The weight is less than 30 kg!

3. If the postal parcels are delivered from overseas to the country and there is a customs duty, you need to go to the customs to pay the duty! Sending package by SAL,airmail, and surface mail, if the parcel returns to Japan, you must pay the return shipping (EMS does not required for return shipping)!

4. During the transportation process,there is a risk of damage to the goods. EBUYJP will ask the seller to strengthen the packaging but EBUYJP does not bear the compensation for the damage to the goods. Please understand!

5. Japanese sellers do not sell their products overseas.EBUYJP cooperates with Japanese companies to assist members to transact with the sellers.Therefore when the goods purchased that need to be returned or exchanged, the international freight charges will be borne by the member.

6. If the product is abandoned after winning the bid,member must negotiate the compensation amount with the seller.The amount includes compensation for the loss of the publishing fee, transaction fee and advertising fee paid by the seller. The amount is based on the negotiation with the seller and it is about 10% ~ 30% of the bidding. (If the seller agrees, otherwise it must be traded.) In addition, although the abandonment of the bid means that the transaction has not been concluded, the service provided by EBUYJP has not been interrupted,so the service fees will be charged as usual.

7. The battery cannot be sent alone, but the battery can be shipped with the original product by post office. However, it must not exceed 2 batteries per order.

8. If members need to strengthen the packaging or combine multiple products, they need to charge according to the size of the carton.

9. The free storage period of Japanese warehouses is 10-20 days (depends on large or small products.). When the product exceeds the time limit. The warehouse will charge the management fee of about 3-8 RMB per order a day. After receiving the arrival notice, please inform the delivery in time to avoid the situation of missing production or being charged the warehouse management fees.

10. On the Yahoo! JAPAN purchasing page,it is stated that if the sellers uses irregular-size mail, Sagawa Express, yuu mail (old booklet parcel) or other non-tracking number shipping methods (which are unable to confirm whether the seller has sent the products or not). In order to ensure that the goods can be safely delivered to the place of receiving and transferring in Osaka, EBUYJP will choose or paying extra fee to then delivery with a tracking number. A little more fee is to ensure that the goods can be delivered reliably! Please understand.

11. Before you sign for the package, please make sure that whether the outer packaging is deformed, damaged, dampe; the carton is discolored, resealed or the product is damaged or missed. If you have the above situation, you have the right to request unpack to check the products and confirm the integrity of the product. If you find the product is damaged or lacking parts, you must take the photograph of the damage and require express to write down the actual situation on the express delivery form. You have right to choose to reject the package. The express delivery company shall take the responsibility for damage. Please don't reflect the damage or lacking parts in the package after signing the package. Because many logistics links are involved in overseas shopping, If you sign for the package,then reflect the problem,there will be a lot of uncertainty in the mid-term review and confirmation. It will be highly possible that the express will consider since you signed the package after confirming that there is no problem. The express will let you take the responsibility for damage.

12. This site only provides platform services. The commission process may not be able to purchase the goods or traded due to irresistible reasons such as system failures, network problems, power outages, Yahoo! JAPAN purchasing website problems, and sellers ’personal cancellations. We hope you could understand these situation. * Reminder: There are possible risks and inconveniences in overseas shopping but we will do our best to serve you well and complete your commitment!

*Friendly tips: there may be risks and inconveniences in overseas shopping, but we will try our best to serve you well and fulfill your entrustment!

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